Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the information we need to provide our services. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless required to do so by law.
How we collect information: We ask for contact information including your name, email address, and phone number so that we can respond to your enquiry. We collect your email address when you sign up for one of our newsletters, and we ask for your contact information when you buy something from us. Our website uses a limited number of cookies to help it work properly and to understand how it is used. You can choose which cookies you’re happy to allow.
What information we hold: When you contact us by email or through our website, we may collect your name, email address and phone number. If you sign up for a newsletter, we may collect your email address. When you buy something from us, we collect your name, email address, phone number, and a delivery address. All purchases are processed by an off-site ecommerce platform such as PayPal or Stripe. We do not have access to your credit card information.
What we use your information for: We use your information to respond to enquiries, provide services you have requested, process transactions and send essential information about your purchases. We may occasionally send you information about our services. You can unsubscribe from these communications at any time. Our lawful basis for processing your information is, legitimate interests – to respond to enquiries and run our business, contract – to provide services or products you have requested and consent – where you have chosen to receive marketing communications.
Where we store your information: When you contact us, we may store your information in our Customer Relationship Management (CRM) system. If you sign up for a newsletter, your email address is stored with Mailchimp, which we use for email communications. When you make a purchase, your information is stored by the relevant ecommerce platform (such as PayPal or Stripe). We choose these systems partly for their commitment to security.
Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security measures to keep your information safe. Our third-party providers (such as email and payment platforms) process your data as part of delivering their services. We only keep your personal information for as long as necessary to fulfil the purpose it was collected for, including for legal, accounting, or reporting requirements.
Your rights: You have the right to, request access to the personal data we hold about you, request correction of inaccurate information, request deletion of your data, object to, or restrict how we use your data and request a copy of your data. If you would like to exercise any of these rights, please contact us.
How to complain: We take complaints very seriously. If you have any concerns about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Who’s responsible for your information at our company: We are responsible for the security of your information.
If you have any questions, you can contact us at: info@soulmidwivesscotland.org
Changes to the policy: If we change this policy, those changes will become effective when they are published on our website.